5*Superior classification
Kaiserhof - Good to know
As part of our service, we provide information for you about our various offerings
We wish you a most beautiful holiday. Here, we would like to provide you with concise information, in advance, that could be useful for you to know about your booking and your stay with us at the Kaiserhof. Experience our first-class service - If you have any questions or suggestions, please do not hesitate to contact us.
Information on the furnishings and equipment & the scope of our offering Prices, Booking & T&Cs Services includedInteresting facts for your stay
Your room will be ready for you from 3pm at the latest on the day of arrival
We kindly ask you to vacate your room by 11am on the day of departure. If you wish to leave the hotel later, we would happy to store your luggage for you.
Information about getting here has been compiled on a separate page. More about getting here
We have a charging station for e-vehicles in our underground car park (subject to payment)
Our rooms, restaurants, lobby, etc. are non-smoking areas
For your sleeping comfort we have a selection of different pillows at the hotel
Exceptional panoramic terrace. 4 atmospheric non-smoking restaurants. ‘Kulinarium’ - contemporary cuisine à la carte restaurant. Award-winning cuisine More about culinary delights
Breakfast buffet from 7.30am - 10.30am. Breakfast for external guests is also possible. More information
from 1pm to 5pm
Daily changing 6-course menus from 6.30pm - 9pm, 1x weekly 7-course gala menu
If you wish to cancel your dinner once then would will reimburse you €15 per person
From spring to late summer, when the weather is warm, tables are also laid out here
Stylish bar with a view of the Wilder Kaiser mountain range
Extensive wine collection Find out more
Two wellness areas - ‘PurPur’ spa and the adults-only ‘Turm’ spa area. In addition, exclusive wellness & beauty treatments. More about Wellness
For relaxing, sniffing our herb beds, playing chess on the large outdoor playing field and, upon request, for celebrations.
State-of-the-art ski room with lockable lockers for skis and ski boots (ski boot warmer)
Hiking poles and backpacks for hire, changing activity programme run by our two hiking guides and our fitness trainer, fitness room. Ski and hiking passes available at the reception desk. More about Activities
We have an outdoor children's playground in our ‘Kaisergarten’. Our Younger's Lounge games room is divided into two parts for kids & teens and it has a climbing wall, billiards, table football and much more. Our childminding service is free of charge during the main holiday periods (5pm - 9pm Monday to Friday), while at other times there is a charge. We can organise babysitting services for a fee (please enquire in advance). We also offer wellness treatments for children and they have access to the ‘PurPur’ spa, too. The mountain adventure world (Bergerlebniswelt) in Ellmau is a top destination for families. For family holidays we recommend our family rooms with two bedrooms, or our suites.
Accessories, souvenirs and specialities available at the reception desk
Our activity rooms can also be booked for workshops and seminars. More information
Prices, Booking & T&Cs
The room rates are per day and per person and include VAT. Potential prices changes as well as any typesetting and printing errors are reserved. Legal claims cannot be derived from these.
A visitor’s tax of €2.50 per person and day generally has to be added (from the age of 15 years). To the price query
Summer 2024: Friday - Sunday + €15 per person and night
Winter 2023/24: Friday - Sunday + €20 per person and night
Summer 2024: + €10 per person and night during the following periods:
- 08.05. – 12.05.2024
- 16.05. – 20.05.2024
- 29.05. – 02.06.2024
- 02.10. – 06.10.2024
- 31.10. – 03.11.2024
(staying in parents' apartment as the 3rd or additional person)
Summer: 0 - 6 years: 100%, 7 - 12 years: 50%, from 13 years: 30%
Winter: 0 - 3 years: 100%, 4 - 7 years: 60%, 8 - 12 years: 50%, from 13 years: 30%
For short bookings, we are not able to guarantee room categories in every case. Thank you for understanding.
Reduction for bed and breakfast €15 per person and night.
Dogs are only allowed in certain room categories. We charge €35 per day (without food) and would ask you to please bring your own dog basket or dog blanket with you. The hotel reserves the right to charge for any final cleaning that may be required. Dogs are not allowed in our restaurants, in the bar, in the indoor pool, in the wellness oasis and on the sunbathing lawn. We would also ask you to please keep your dog on a lead in the hotel area - many THANKS for your cooperation.
We reward cash payers. If you pay your hotel bill in cash then, upon departure, you will receive a credit note to the value of €35 for your treatment in our beauty farm.
However, we also accept EC cards (A, D and NL) or credit cards (Mastercard, Visa, Diners, American Express).
Please pay deposits (30% of the package price) either by credit card or by bank transfer to our account: Raiffeisenbank LandesbankIBAN: AT12 3600 0000 0089 9427BIC: RZTIAT 22XXX
Cancellations are always inconvenient - for you as well as for us. We therefore ask for your understanding that room cancellations are only accepted in writing.
Should unrestricted travel be possible, the general Austrian hotel contract conditions apply as follows:
The right of cancellation according to § 18 Abs. 1 Z. 10 FAGG does not apply, instead the Austrian hotel contract conditions apply. Cancellation free of charge up to 2 months before arrival (in peak season periods: 20.12.2024 - 05.01.2025 and 16.02.2025 - 09.03.2025). Free cancellation up to 1 month before arrival (in low season periods). From 1 month 70% of the booked price and in the last week 90%. In case of early departure we also charge 90%.
Do you still have requests or any questions?
Do you have any questions that we could still answer, or requests you would like to forward to us? Feel free to contact us.
Telephone: +43 5358 2022
Email: info@kaiserhof-ellmau.at