Privacy policy
Hotel Kaiserhof GmbH
Lampert family
HarmstÀtt 8
6352 Ellmau, Austria
e-mail: info@kaiserhof-ellmau.at
This privacy policy covers the collection and use of personal data that may be collected when you contact us, for example, when you visit our website, when you enquire about, book or purchase services, or when you call us. Please take a moment to read through the following document, which will inform you about how Hotel Kaiserhof GmbH handles your personal data, what types of data are collected in the first place, how and for what purpose this data is used, with whom Hotel Kaiserhof GmbH shares this data and how Hotel Kaiserhof GmbH protects your personal data. Your privacy rights have the highest priority and Hotel Kaiserhof GmbH uses its best efforts to protect these rights. All further obligations under data protection law that may go beyond the terms of this privacy policy shall of course remain unaffected.
Why does Hotel Kaiserhof GmbH collect personal data and for how long are personal data stored?
Hotel Kaiserhof GmbH collects and uses your personal data in order to provide you with exemplary customer service in connection with your stay at the Hotel Kaiserhof GmbH hotel, to enable easy access to our website and to be able to provide you with optimum service offerings. In addition, your personal data will help us to keep you informed about the latest product announcements, special offers and other developments that we believe may be of interest to you.
If you are not interested in being kept up to date on the latest developments and current product and service information, please feel free to let us know at any time.
Your personal data will be stored for as long as is necessary for the fulfilment of the above-mentioned services or for as long as Hotel Kaiserhof GmbH is obliged to store such data under mandatory legal provisions.
What data is collected?
There are a number of situations where your personal data can help Hotel Kaiserhof GmbH to provide you with a better service. For example, you might be asked for personal information when you start a transaction. You will only be asked to provide information that is relevant to the respective situation. This includes, for example, name, postal address, telephone number, email address and preferred method of contact or credit card data. Furthermore, Hotel Kaiserhof GmbH collects information for market research purposes in order to better understand its customers and, thus, to be able to offer them a more effective service. Moreover, Hotel Kaiserhof GmbH collects personal data on customer activity on its website. Hotel Kaiserhof GmbH can use this data to determine which information is really useful for its customers and which areas of its website and internet services are of most interest to its customers.
When does Hotel Kaiserhof GmbH share personal data?
Hotel Kaiserhof GmbH takes the protection of your privacy rights very seriously. Hotel Kaiserhof GmbH can assure you that Hotel Kaiserhof GmbH will neither sell nor rent your contact information to other providers. In order to be able to provide you with exemplary service, Hotel Kaiserhof GmbH may share your personal information with companies that are, nevertheless, required to protect this information in accordance with this privacy policy. From time to time, it may be advantageous for Hotel Kaiserhof GmbH to make certain personal data available to other companies that work for Hotel Kaiserhof GmbH in order to provide you with products and services on behalf of Hotel Kaiserhof GmbH. In particular, these companies may help us to process information, fulfil customer orders, deliver products, manage and maintain customer data, provide customer service, evaluate your interest in Hotel Kaiserhof GmbH products and services, conduct customer research or carry out customer satisfaction surveys. These companies are likewise obliged to protect your personal data in accordance with this privacy policy and the relevant laws for the protection of privacy rights. In addition, Hotel Kaiserhof GmbH may be forced to disclose your personal data because of mandatory legal provisions or official orders.
How does Hotel Kaiserhof GmbH protect your personal data?
Hotel Kaiserhof GmbH takes precautionary measures, including administrative, electronic and physical procedures, to protect your personal data from loss, theft and misuse, as well as from unauthorised access, disclosure, alteration and destruction. Hotel Kaiserhof GmbHâs website uses the industry standard SSL (Secure Sockets Layer) for encryption in some places. This ensures the confidentiality of your personal information and credit card data during online transactions. You yourself can like help us and contribute to the protection of your personal data on the Internet by taking appropriate precautions. Always make sure to use a secure web browser and to activate the relevant web browser settings to protect your personal data.
Integrity of your personal data
Hotel Kaiserhof GmbH has taken protective measures to ensure that your personal data is always correct, complete and up to date for the intended purposes. Of course, you have the right to have the personal data you have provided checked, at any time, to ensure that it is correct and up to date and, if necessary, to request changes.
Cookies and other technologies
As is common practice on many other company websites, Hotel Kaiserhof GmbH also uses so-called âcookiesâ and other technologies to gain a better insight into which areas of our website are particularly popular, how our visitors move around the website and how much time they spend in the various areas. Moreover, Hotel Kaiserhof GmbH uses technology to ensure that online advertising is effective and actually draws customers' attention to the products and services of Hotel Kaiserhof GmbH. Hotel Kaiserhof GmbH uses cookies and other technologies to analyse traffic on our website so that we can further improve its design and functionality and to study the efficiency of the communication with customers. Furthermore, Hotel Kaiserhof GmbH uses cookies to cater for your needs more effectively and to be able to offer more ease of navigation each time you visit. Like most websites, Hotel Kaiserhof GmbH automatically collects certain information and stores it in log files. This information includes internet protocol addresses (IP addresses), browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. In some of our e-mail messages, Hotel Kaiserhof GmbH uses a so-called âclick-through URLâ that is linked to content on our website. When you click such a URL address, you pass through our web server before arriving at the actual destination web page. Hotel Kaiserhof GmbH tracks these âclick-throughâ data to determine what interest there is in certain topics and to measure the efficiency of the communication with customers. If you wish to avoid such data being collected then you should simply not click any of the text or graphic links in e-mails. In addition, Hotel Kaiserhof GmbH uses so-called âpixel tagsâ (tiny image files) that provide information about which areas of our website have been visited by customers, or they measure how effective customer searches on the website have been. With the help of pixel tags, Hotel Kaiserhof GmbH can also send e-mail messages in a format that can be read by customers. Aside from that, these can also be used by Hotel Kaiserhof GmbH to check whether or not emails have been opened so as to ensure that Hotel Kaiserhof GmbH only sends messages that really are of interest to customers. This includes the collection, sharing with Google Ireland Ltd (?) and use of personal data for the personalization of advertisements. In this regard, we refer to Google's privacy policy on the use of cookies for advertising purposes (https://policies.google.com/technologies/ads), the standards of which we equally apply.
For more information on how Google uses your personal data, please visit Google's "Privacy and Terms" page at https://business.safety.google/privacy/
Our company-wide commitment to protecting your privacy rights
As already mentioned, Hotel Kaiserhof GmbH takes the protection of your privacy rights very seriously. To ensure the security of your personal data, this policy is communicated to all relevant employees and security measures to protect privacy rights are strictly implemented within the company. This website contains links to websites of other companies. Hotel Kaiserhof GmbH is not responsible for their privacy practices. Hotel Kaiserhof GmbH therefore recommends that you contact these companies and enquire about their privacy policies.
Questions on the protection of privacy rights
If you have any questions or concerns about data protection then please contact us. Please send us a message in this respect (see below for contact details). Of course, you can ask Hotel Kaiserhof GmbH which data about you is processed, where this data comes from, what they are used for and to whom they are transmitted. likewise, you can naturally also correct wrong data or have unlawfully processed data deleted. The provisions of the applicable data protection laws shall apply accordingly.
Declarations of consent that you have issued to Hotel Kaiserhof GmbH regarding the processing of personal data can be revoked at any time. However, such a revocation would not apply to those types of data processing that are already permissible on the basis of statutory provisions.
Hotel Kaiserhof GmbH is entitled to change this privacy policy from time to time. If material changes are made, a notice will be posted on our website along with the updated version of the privacy policy.
Hotel Kaiserhof GmbH Lampert Family HarmstÀtt 8 6352 Ellmau, Austria e-mail: info@kaiserhof-ellmau.at
Newsletter
Our newsletter informs you about us and our offers. If you would like to receive the newsletter then we will need a valid email address from you as well as information that will allows us to verify that you are the owner of the email address that has been provided or that its owner agrees to receive the newsletter. No other data will be collected. This data will only used for sending the newsletter and will not be passed on to third parties. When you register for the newsletter, we save your IP address and the date when you registered. The purpose of storing this data is solely to have proof in the event that a third party misuses an email address and registers to receive the newsletter without the knowledge of the authorised person. You can revoke your consent, at any time, for us to store the data and the email address and to use it to send the newsletter. You can revoke your consent via the link in the newsletters themselves, in your profile area or by sending a message to the contact options above
Use of Google Analytics & Remarketing
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses so-called cookies, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for the website operator and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Third-party providers, including Google, place ads on websites on the Internet. Third-party providers, including Google, use stored cookies to serve ads based on a user's previous visits to this website. Google will not associate your IP address with any other data held by Google. You can object to the collection and use of your IP address by Google Analytics at any time with future effect. For more information, please visit tools.google.com/dlpage/gaoptout. Alternatively, you can disable Google's use of cookies by visiting the Google advertising opt-out page. Or you can disable the use of cookies by third parties by visiting the Network Advertising Initiativeâs opt-out page. Further information on Google's terms and conditions can be found here. We would like to point out that, on this website, Google Analytics has been expanded by the code "gat._anonymizeIp();"for guaranteeing an anonymous collection of the IP-addresses. However, if you refuse the use of cookies by selecting the appropriate settings on your browser, please note that in such a case you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Use of YouTube Plugins
This website uses plugins from Youtube.de/Youtube.com, - represented by Google Inc. - that are operated by Youtube, LLC, Cherry Ave, USA. If you call up pages on our website that have such plugins then a connection will be established to the YouTube servers and the plugin will be displayed on the website via a message to your browser. The YouTube server will thus receive information about the pages on our website that you have visited. If you are logged in as a member of YouTube at the same time then YouTube will associate this information with your personal user accounts on these platforms. When using these plugins, for example, clicking/start buttons of a video or sending a comment, this information will be associated with your YouTube user account, for example, and you will only be able to prevent this by logging out before using the plugin. Information on the collection and use of data by the platform or plugins can be found in the privacy policy and notice: www.youtube.com
Our website uses several Facebook plugins, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognise these plugins either by Facebookâs blue âFâ or if this plugin is marked with the word âFacebookâ. When you visit our website, a connection to the Facebook servers is established via these plugins and data are transmitted. First, the information you see is transmitted directly from the servers to your browser and displayed there and then again information about your visit to our website is transmitted to Facebook. If you are logged into Facebook then the transmitted information can be directly associated with your account. When interacting with the functions of the plugin, for example, pressing the "Like" button, this information will be sent directly from your browser to Facebook and stored there. The further processing of this information is the responsibility of Facebook; please refer to Facebook's privacy policy for the respective terms and conditions ans well as the setting options. If you wish to your avoid personal data being transmitted to Facebook then please log out of Facebook before visiting our website