General terms of business

Arrival:
Your room will be ready by 3 p.m. on the day of your arrival at the latest.

Departure:
We would like to ask you to check out by 11 a.m. on the day of your departure. Should you like to leave the hotel later, we will be happy to store your luggage for you.

Dogs (only permitted in certain room categories):
We can only accept dogs up to a maximum shoulder height of 40 cm. Fighting dog breeds are not allowed. We will charge € 25,- per day (without food). Please bring your own dog basket or blanket. The hotel reserves the right to charge a final cleaning fee at the end of your stay. Dogs are not permitted in our restaurants, in the bar, in the indoor swimming pool area, in the spa area and on the lawn. Please keep your dog on a leash in the hotel area. Thank you very much for your understanding!

Discount for children:
(stay in the apartment of their parents as third or further person)

Summer:

  • 0 – 6 years: 100%
  • 7 – 12 years: 50%
  • from 13 years: 30%

Winter:

  • 0 – 3 years: 100%
  • 4 – 7 years: 60%
  • 8 – 12 years: 50%
  • from 13 years: 30%

Additional charge for short stays:
Summer 2021: Friday – Sunday: + € 15,00 per person and day
Winter 2021/2022: Friday – Sunday: + € 20,00 per person and day

For short stay bookings, we can not always guarantee the availability of room categories. Thank you for your understanding.

We refund € 15,00 per person by booking bed and breakfast.

High season supplement:
Summer 2021: + € 10,00 Euro per person and day
12.05. – 16.05.2021 / 21.05. – 24.05.2021 / 02.06. – 06.06.2021 / 17.06. – 20.06.2021 / 29.10. – 01.11.2021

Local tax:
The local tax of € 2.50 per person and day is generally to be added (from the age of 15 years).

Cancellation policy:

Cancellations are always unpleasant – for you as well as for us. We are grateful for your understanding in this matter. Room cancellations are only accepted in writing.

The Austrian Hotel Contract Conditions apply as follows:
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. Free cancellation up to 3 months before arrival. 3 – 1 months before arrival 40% of the booked price, from 1 month 70% of the booked price, in the last week 90%. We also charge 90% in case of early departure. A cheap cancellation insurance option is available at booking.

Flexible cancellation terms in case of travel restricitons due to COVID-19 available:

Should (cross-border) travel not be possible due to government measures in connection with the COVID-19 pandemic, you can of course cancel your reservation free of charge up to 7 days before arrival.

If the situation improves before your booked stay and you are still unsure whether you want to travel, you can cancel free of charge up to 1 month in advance.

Deposits already made will of course be CREDITED or REFUNDED to you for your next stay in our house.

(Cancellation cases in connection with COVID-19 are also covered by Europäische Reiseversicherung).

Payment terms:
We reward cash payers… Pay your hotel bill in cash and receive a € 30.00 voucher upon arrival, redeemable in our beauty farm.
We also accept debit cards (AT, DE and NL) and credit cards (Mastercard, Visa, Diners, American Express).
Deposits (30% of the package price) either by credit card or by bank transfer to our account:

Raiffeisenbank Landesbank
IBAN AT12 3600 0000 0089 9427
BIC RZTIAT 22XXX

Any price changes and possible typographical and printing errors reserved. Legal claims can not be derived from this.

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