General terms of business

Arrival
Your room will be ready by 3 p.m. on the day of your arrival at the latest.

Departure:
We would like to ask you to check out by 11 a.m. on the day of your departure. Should you like to leave the hotel later, we will be happy to store your luggage for you.

Dogs (only permitted in certain room categories):
We can only accept dogs up to a maximum shoulder height of 40 cm. Fighting dog breeds are not allowed. We will charge € 25,- per day (without food). Please bring your own dog basket or blanket. The hotel reserves the right to charge a final cleaning fee at the end of your stay. Dogs are not permitted in our restaurants, in the bar, in the indoor swimming pool area, in the spa area and on the lawn. Please keep your dog on a leash in the hotel area. Thank you very much for your understanding!

Discount for children:
(stay in the apartment of their parents as third or further person)

Summer:

  • 0 – 6 years: 100%
  • 7 – 12 years: 50%
  • ab 13 years: 30%

Winter:

  • 0 – 3 years: 100%
  • 4 – 7 years: 60%
  • 8 – 12 years: 50%
  • ab 13 years: 30%

Additional charge for short stays:
Summer 2020: Friday – Sunday: + € 15,00 per person and day
Winter 2020/21: Friday – Sunday: + € 20,00 per person and day

For short stay bookings, we can not always guarantee the availability of room categories. Thank you for your understanding.
We refund € 15,00 per person by booking bed and breakfast.

Local tax:
The local tax of € 2.50 per person and day is generally to be added (from the age of 15 years).

Cancellation Policy:

Due to the current situation and measures of the government we have adapted our cancellation conditions for the reservations from 1st August – 22nd November 2020. You can continue to plan your holiday at the Hotel Kaiserhof without worries. If the measures are maintained, reservations can be cancelled free of charge until 3 days before arrival.

Should the measures be repealed and unrestricted travel be possible you will find our regular cancellation conditions here:

The Austrian Hotel Contract Conditions apply. There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. Free cancellation up to 3 months before arrival. 3 – 1 months before arrival 40% of the booked price, from 1 month 70% of the booked price, in the last week 90%. We also charge 90% in case of early departure. A cheap cancellation insurance option is available at booking.

Payment terms:
We reward cash payers… Pay your hotel bill in cash and receive a € 30.00 voucher upon arrival, redeemable in our beauty farm.
We also accept debit cards (AT, DE and NL) and credit cards (Mastercard, Visa, Diners).
Deposits (30% of the package price) either by credit card or by bank transfer to our account:
Raiffeisenbank Going:
IBAN AT683623200000015917
BIC RZTIAT22232

Any price changes and possible typographical and printing errors reserved. Legal claims can not be derived from this.

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