General terms of business

Your room will be ready by 3 p.m. on the day of your arrival at the latest.

We would like to ask you to check out by 11 a.m. on the day of your departure. Should you like to leave the hotel later, we will be happy to store your luggage for you.

Dogs (only permitted in certain room categories):
We will charge € 35,- per day (without food). Please bring your own dog basket or blanket. The hotel reserves the right to charge a final cleaning fee at the end of your stay. Dogs are not permitted in our restaurants, in the bar, in the indoor swimming pool area, in the spa area and on the lawn. Please keep your dog on a leash in the hotel area. Thank you very much for your understanding!

Discount for children:
(stay in the apartment of their parents as third or further person)


  • 0 – 6 years: 100%
  • 7 – 12 years: 50%
  • from 13 years: 30%


  • 0 – 3 years: 100%
  • 4 – 7 years: 60%
  • 8 – 12 years: 50%
  • from 13 years: 30%

Additional charge for weekends:
Summer 2023: Friday – Sunday: + € 15,00 per person and day
Winter 2023/2024: Friday – Sunday: + € 20,00 per person and day

High season supplement:

Summer 2023: + 10,00 Euro per person per night

17.05. – 21.05.2023
24.05. – 29.05.2023
07.06. – 11.06.2023
29.09. – 03.10.2023

For short stay bookings, we can not always guarantee the availability of room categories. Thank you for your understanding.

We refund € 15,00 per person by booking bed and breakfast.

Local tax:
The local tax of € 2.50 per person and day is generally to be added (from the age of 15 years).

Cancellation policy:

Cancellations are always unpleasant – for you as well as for us. We are grateful for your understanding in this matter. Room cancellations are only accepted in writing.

The Austrian Hotel Contract Conditions apply as follows:
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. Free cancellation up to 1 month before arrival. 1 month before arrival 40% of the booked price, from 1 month 70% of the booked price, in the last week 90%. We also charge 90% in case of early departure.

Payment terms:
We reward cash payers… Pay your hotel bill in cash and receive a € 35.00 voucher upon arrival, redeemable in our beauty farm.

We also accept debit cards (AT, DE and NL) and credit cards (Mastercard, Visa, Diners, American Express).

Deposits (30% of the package price) either by credit card or by bank transfer to our account:

Raiffeisenbank Landesbank
IBAN AT12 3600 0000 0089 9427

Any price changes and possible typographical and printing errors reserved. Legal claims can not be derived from this.

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