Data Protection Declaration
This data protection declaration describes how we collect and process personal data, which processing of personal data may be necessary in certain circumstances, for example when you visit our website, when you make an enquiry, book or purchase goods or services, or when you contact us per phone. Please take a few moments to read this declaration, which informs you how Hotel Kaiserhof GmbH processes personal data and for which purposes, to whom we may disclose personal data and how we protect your personal data. We regard your personal rights as our highest priority. Therefore, Hotel Kaiserhof GmbH uses best endeavors to protect your privacy. All and any legal obligations and responsibilities regarding the protection of personal data exceeding or in addition to this declaration remain unaffected by this data protection declaration.
Why does Hotel Kaiserhof GmbH collect personal data and how long is this personal data stored?
Hotel Kaiserhof GmbH collects and processes your personal data to offer excellent personalized services in relation to your stay in the Hotel Kaiserhof, to enable easy access to our website and to offer you optimized services. In addition your personal data allows the Hotel Kaiserhof GmbH to keep you up to date with the latest product information, special offers and other developments, which in our opinion may be of interest to you. If you have no interest in receiving information on new developments or current products or services, you can inform us at any time.
The storage of personal data is carried out as long as necessary for the purposes as mentioned above or for a longer period of time provided that Hotel Kaiserhof GmbH is required by law to collect and store such personal data.
Which data is processed?
There are various circumstances in which personal data helps Hotel Kaiserhof GmbH to offer you better services. You may for example be asked to disclose personal data to start a transaction. You will only be requested to disclose personal data relevant for the specific situation. This could include your name, billing address, telephone number, email address, preferred method of contact and/or credit card information. In addition, Hotel Kaiserhof GmbH will collect personal data for marketing purposes, for better understanding of our customers in order to be able to offer better services. Furthermore Hotel Kaiserhof GmbH collects personal data on customer activities on our website, which helps us to assess which online services are of greatest interest to our customers.
When does Hotel Kaiserhof GmbH share personal data?
Hotel Kaiserhof GmbH takes the protection of your personal data very seriously. Hotel Kaiserhof GmbH assures that your personal data will not be sold or lent to other suppliers. In order to provide you with best services, Hotel Kaiserhof GmbH may, under certain circumstances, give your personal data to allied companies that are obliged to process your personal data in accordance with this data protection declaration. Occasionally, it can be beneficial for Hotel Kaiserhof GmbH to share certain personal data with other companies (i. e. strategic partners with or sub-suppliers of Hotel Kaiserhof GmbH) so that they can provide you with services and products in the name of Hotel Kaiserhof GmbH. These companies may help us to administrate information, take reservations and orders, supply products, administrate and maintain customer data, offer customer service, evaluate interest in our products and services, conduct customer research, or complete customer satisfaction surveys. However, these partner companies are obliged to process your personal data in accordance with this data protection declaration and applicable laws to protect your personal rights. Furthermore, Hotel Kaiserhof GmbH may be required by law or legal directive to disclose personal data.
How does Hotel Kaiserhof GmbH protect your personal data?
Hotel Kaiserhof GmbH takes measures, including administrative, electronic and physical procedures to protect your personal data from any loss, theft or misuse, as well as from unauthorized access, transmission, alteration, or destruction.
The Hotel Kaiserhof website uses the industry-standard SSL (Secure Sockets Layer) encryption. This helps to safeguard your personal data and credit card information disclosed for online transactions.
You can also help us to secure your personal data by implementing some preventive measures. Therefore, please do always use a secure web browser and activate the respective settings for the protection of your personal data.
Integrity of your personal data
Hotel Kaiserhof GmbH has taken security measures to ensure that your personal data is in conformance with the intended purposes, accurate and up to date. You do of course have the right to ask us for verification that your personal data is accurate and up to date and require us – as the case may be with respect to the applicable law – to make any necessary changes. You can help us by making sure your contact information and default settings are correct, complete and up to date.
Cookies and other technologies
As with most other commercial websites Hotel Kaiserhof GmbH also automatically collects certain information, which is stored in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, time and date stamps and clickstream data.
In some of our e-mail messages, Hotel Kaiserhof GmbH uses click-through URLs that are connected to contents on our website. When you use such an URL address, you pass through our web server before you actually reach the destination webpage. Hotel Kaiserhof GmbH tracks this click-through data to determine interest in certain topics and to measure how effectively it communicates with our customers. If you do not wish your information to be collected in this way, please do not click on any text or graphic links in our e-mails. Additionally, Hotel Kaiserhof GmbH uses pixel tags (small picture files) that provide information about which areas of the website customers have visited and/or measure the effectiveness of customer search requests on our website. Pixel tags also allow Hotel Kaiserhof GmbH to send e-mail newsletters in a format accessible by our customers. Additionally we can see if our e-mails were opened in order to help Hotel Kaiserhof GmbH to ensure to only send e-mails our customers are interested in.
Our corporate commitment to protect your personal rights
As already mentioned above, Hotel Kaiserhof GmbH takes your personal rights very seriously. To ensure security of your personal information, all relevant staff is directed to protect your personal data and appropriate security measures for the protection of personal data are implemented.
Our website contains links to other companies’ websites. Hotel Kaiserhof GmbH is not responsible for such companies’ privacy practices. Hotel Kaiserhof GmbH therefore recommends you to ask for such companies’ data protection declarations.
Questions regarding your personal rights
If you have questions or concerns regarding the protection of your personal data, please feel free to contact us by sending us a message (contact details see below). You can of course ask Hotel Kaiserhof GmbH about which personal data was collected by Hotel Kaiserhof GmbH about you, the origin of such personal data, the purposes of the processing of such personal data and to whom such personal data was disclosed. Additionally, you have the right to ask Hotel Kaiserhof GmbH to correct inaccurate or incomplete personal data or to delete unlawfully processed personal data subject to applicable data protection laws. You have the right to revoke any previously given consent to the processing of your personal data by Hotel Kaiserhof GmbH at any time. For the avoidance of doubt, such revoke of consent is not applicable for any processing of personal data Hotel Kaiserhof GmbH is entitled for without prior consent subject to applicable data protection laws. Hotel Kaiserhof GmbH is authorized to modify this data protection declaration from time to time. In case of any significant modifications a notification will be published on our website together with the updated version of this data protection declaration.
Hotel Kaiserhof GmbH
Our newsletters are designed to inform you about us, our services and offers. If you wish to receive our newsletters we require from you a valid e-mail address, as well as information which helps us to verify that you are the owner of the given e-mail address or that the owner agrees to receive our newsletters. Further data will not be collected. This data is only used to send you newsletters and will not be disclosed to third parties. When you sign up for the newsletter we store your IP address and the date of registration. This processing of data only serves as evidence in cases where a third party misuses an e-mail address and signs up for a newsletter without the knowledge of the e-mail address owner. You can revoke your consent at any time to our storage of such personal data, in particular of your e-mail address and to send newsletters to you. This revoke can be made through a link supplied in the newsletter itself, by accessing your profile area or by sending a message to the contact details provided in this data protection declaration.
Use of Google Analytics and remarketing
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users navigate the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will also disclose this information to third parties if this is required by law or where third parties process this data on behalf of Google.
Third party suppliers, including Google, will place online adverts on websites. Third party suppliers, including Google, use stored cookies to place adverts on the basis of previous visits of a user to this website. Google will in no circumstances combine your IP address with other data stored by Google. You can opt out of having your data used by Google Analytics in future by visiting this webpage: tools.google.com/dlpage/gaoptout
You may refuse the storage of cookies by selecting the appropriate settings on your browser. Please note that this might prevent you from using some of the features or services on this website. By using this website you declare that you agree to the collection of data by Google in the way described and for the purposes described above.
Use of You Tube plug-ins
This website uses plugins from Youtube.de/Youtube.com that are operated by Youtube, LLC, Cherry Ave, USA, represented by Google Inc.
Our webpage uses several plug-ins owned by the social network site facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You will recognize such plug-ins by Facebook’s blue “F” or characterized by using the word “Facebook”. When you view a page of our website that contains such a plug-in, a connection is made to the Facebook servers and the plug-in is displayed on the page via a message to your browser. Information is transmitted to the Facebook server about which of our web pages you have viewed. If you are logged in to Facebook at the time, this information is sent to your personal Facebook user account. By using the plug-in functions (e.g. by clicking on the 'like' button or making a comment), this information is also sent to your Facebook account. Facebook is responsible for any further processing of such data sent to Facebook. You can find the respective conditions and possible settings by consulting Facebook’s data protection information. If you want to prevent data to be sent to Facebook, please log out of your Facebook account before using the plug-in.