The health and safety of our guests and employees is our highest priority

These are challenging times for all of us and we sincerely hope you are well.

In the current situation around the novel corona virus (COVID-19), we are aware of our social responsibility to prevent the virus from spreading rapidly and to implement all measures and instructions. Our guests and employees can be rest-assured that our hotel adhere to recommended hygiene standards given by official health authorities. We do our utmost to guarantee a safe yet pleasant stay at any time.

Our implemented hygiene standards and precautionary measures include beside others increased cleaning cycles in all public areas and guest rooms with a special focus on frequently touched points such as door handles, light switches, water taps, etc.

In addition we provide hand disinfection dispensers in all public areas throughout the hotel as well as marked distance zones and further information on supporting behaviour. If you do have any questions regarding your stay with us, please do not hesitate to contact us directly for more detailed information.

The health and safety of our guests and employees is our highest priority at any time, therefore we will assure to implement all measures in a consequent way.

We continue to closely monitor the development of the situation in connection with the corona virus (COVID-19) and follow the recommendations of the federal and state governments and the health authorities.

We look forward to welcoming you to our hotel and until then – stay safe and healthy!

Your family Lampert

Cancellation Policy

The current situation is not easy for all of us, regulations change every day and travel warnings make planning almost impossible.

We are optimistic and believe that the measures to contain the coronavirus will take effect and that the number of infections will then also decline again.

To make it easier for you to plan, we have adapted the cancellation conditions for reservations for the summer season 2021:

If cross-border travel is not possible due to government measures in connection with the COVID-19 pandemic, you can of course cancel your reservation free of charge up to 7 days before arrival.

If the situation improves before your booked stay and you are still unsure whether you want to travel, you can cancel free of charge up to 1 month in advance.

Should the measures be repealed and unrestricted travel be possible you will find our regular cancellation conditions here:

The Austrian Hotel Contract Conditions apply as follows:
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. Free cancellation up to 3 months before arrival. 3 – 1 months before arrival 40% of the booked price, from 1 month 70% of the booked price, in the last week 90%. We also charge 90% in case of early departure. A cheap cancellation insurance option is available at booking.

Distance control

In all public areas, we pay attention to a limited maximum number of people present. Guests and staff are urged to maintain a minimum distance of 2 meter.

Duty to wear masks

In general a mouse and nose protection must be worn in the whole hotel area (FFP-2 mask), except in guest rooms and at the table at our restaurant area. Disposable masks can be provided at reception (Euro 1,00 per mask).

Hand hygiene

Disinfection dispensers are available in all public areas.

Cleaning

All areas of the hotel are cleaned according to the recommendations of the official health authorities. If you do not wish to have your room cleaned during your stay, we kindly ask you to hang the “Do not disturb” sign outside on your room door. If you require any additional amenities, please contact our reception staff.

Cashless payment

Cashless payment if possible.

Restaurant

In the restaurant you can dine by yourself, maintaining well beyond the minimum legal distance from others. You will be served at the table or at the buffet by trained employees with gloves and face masks.

Space

If there’s one thing that’s not lacking at the Hotel, it’s space. There are plenty of options for retreat and space just for you – both indoors and outdoors.

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