Cancellation Policy

Cancellation policy:

Cancellations are always unpleasant – for you as well as for us. We are grateful for your understanding in this matter. Room cancellations are only accepted in writing.

The Austrian Hotel Contract Conditions apply as follows:
There is no right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG. Free cancellation up to 3 months before arrival. 3 – 1 months before arrival 40% of the booked price, from 1 month 70% of the booked price, in the last week 90%. We also charge 90% in case of early departure. A cheap cancellation insurance option is available at booking.

Cancellation terms in case of travel restricitons due to COVID-19:

Should (cross-border) travel not be possible due to government measures in connection with the COVID-19 pandemic, you can of course cancel your reservation free of charge up to 7 days before arrival.

If the situation improves before your booked stay and you are still unsure whether you want to travel, you can cancel free of charge up to 1 month in advance.

Deposits already made will of course be CREDITED or REFUNDED to you for your next stay in our house.

(Cancellation cases in connection with COVID-19 are also covered by Europäische Reiseversicherung).

Distance control

In all public areas, we pay attention to a limited maximum number of people present. Guests and Staff are urged to maintain a minimum distance of 1 meter.

Masks

We ask our guests to wear mouth and nose protection when in the hotel.

Hand hygiene

Please avoid hand shakes and wash your hands several times a day with soap and water at least for 30 sec. Disinfection dispensers are available in all public areas.

Cleaning

All areas of the hotel are cleaned according to the recommendations of the official health authorities. If you do not wish to have your room cleaned during your stay, we kindly ask you to hang the “Do not disturb” sign outside on your room door. If you require any additional amenities, please contact our reception staff.

Cashless payment

Cashless payment if possible.

Restaurant

In the restaurant you can dine by yourself, maintaining well beyond the minimum legal distance from others. You will be served at the table or at the buffet by trained employees with gloves and face masks.

SPA area, adults Only SPA & swimming pools

At the moment there are no restrictions worth mentioning. We recommend steam baths for single use only or for use with members of your own family. Please observe the recommended distance of 1m to other guests.

Space

If there’s one thing that’s not lacking at the Hotel, it’s space. There are plenty of options for retreat and space just for you – both indoors and outdoors.

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